Return & Refund Policy

Last Updated: June 2026

At Trailvoria, we prioritize customer satisfaction. If you are not completely happy with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

Conditions for Return:

• Item must be unused and in its original condition.

• Item must be returned in the original packaging.

• Proof of purchase (order number) is required.

Non-Returnable Items:

• Gift cards

• Digital or downloadable products

• Personalized or customized items

• Clearance or final sale items

How to Return:

To initiate a return, contact us at:

📧 Email: tracymitchell1935@hotmail.com

Do not send items back without prior authorization.

Refunds:

• Once we receive and inspect the item, we will notify you of approval.

• Refunds are issued to the original payment method.

• Processing typically takes 3–10 business days depending on your bank.

Damaged or Incorrect Items:

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include:

• Order number

• Photos of the item

• Photos of packaging

We will resolve the issue promptly.

Exchanges:

We offer replacements for defective or damaged items when available.

Order Cancellations:

Orders may be cancelled within 12 hours of purchase. After processing or shipping begins, cancellation may not be possible.